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Special Services

South Texas Health System offers a variety of special services to make your stay as pleasant and comfortable as possible. These special services include the following:

Patient Liaison and Problem Resolution
If there is a problem, discuss it with your nurse. If this is not your choice, speak to the Nurse Manager/designee, who is responsible for what happens on the nursing unit. On evenings, nights, weekends and holidays, speak to the Nursing Supervisor.

You may also call the Patient Representative, who is available to assist our patients during regular business hours. The Patient Representative is a professional trained to act on your behalf as an advocate. If you have any concerns regarding your care or questions pertaining to your stay here, the Patient Representative will meet with you privately and in confidence and then work with the appropriate hospital personnel to resolve any problem. You may leave a message at this number 24 hours per day. Your call will be returned as soon as possible, or on the next regular business day. For the correct telephone number, click on Phone Directory on the left side of this page.

Patient Education
South Texas Health System is committed to providing you with information about your illness or other topics. Information is available from your physician, nurse or other health care providers.

Notary Public
The services of a notary are available for patients free of charge. For the correct telephone number, click on Phone Directory on the left side of this page.

Mail and Flowers
Mail and flowers are delivered daily to the nursing station, on your floor. These will be brought to your room. Outgoing mail may be given to your nurse, left at the nursing station or deposited in the mailbox located in the main lobby. Stamps may be purchased from the Gift Shop.

Newspapers
Newspapers may be purchased at the main entrance to the hospital.

Hospitality Cart
A hospitality cart is brought to patient rooms by hospital volunteers, who have books and magazines available for your use.

For the Hearing-Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a sign-language expert assist a hearing-impaired or deaf patient. For assistance, call the Patient Liaison. For the correct telephone number, click on Phone Directory on the left side of this page. On weekends, evenings and holidays, call the House Supervisor by dialing "0".

Interpreters
The hospital has access to interpreters for a number of foreign languages should a patient require it. For the correct telephone number, click on Phone Directory on the left side of this page.

Support Groups
The hospital offers a number of support groups for patients and family members. For information about support groups, check our Community Seminars section in our website.

Note: The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither South Texas Health System, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.
 
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